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Frequently Asked Questions

Got a question? Be sure to check the FAQ's below to see if we've already got

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Question

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Installation and Usage
Product Features
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Upgrading

What is Barcode Essentials™?

What are the components of Barcode Essentials™?

We are upgrading to Symantec™ Management Platform 7.6 or 8.0, what happens with Symantec™ Barcode Solution and Barcode Essentials™?

What is the difference between Symantec™ Barcode Solution, Barcode Essentials™ Solution 1.x and Barcode Essentials™ Solution 7.6 / 8.0?

How do I order Barcode Essentials™ device licenses?

How is Barcode Essentials™ 7.6 / 8.0 licensed?

How do I calculate the total cost of licenses?

I have 5 field technicians who want to use Barcode Essentials™, with 3 iPhones between them. How many licenses will I need?

What is a device?

I already have Symantec™ Barcode Solution or Barcode Essentials™ 1.x licenses for Symantec™ Management Platform 7.5. Can I reuse them with Symantec Management Platform 7.6 / 8.0?

When I upgrade from Symantec™ Management Platform 7.1 / 7.5 to 7.6 / 8.0, will I need to recreate all my settings from Symantec™ Barcode Solution?

We have decided not to upgrade to Symantec™ Management Platform 7.6 or 8.0, will this affect our use of Barcode Essentials™?

Our organization is migrating Symantec™ Management Platform to another physical server, can Barcode Essentials™ be migrated as well?

How can I obtain Barcode Essentials™?

How do I solve connectivity problems with Synchronization?

What network connectivity does my device need before it can Synchronize?

Are Bluetooth cordless handheld scanners supported?

Will my chosen barcode symbology be recognised by Barcode Essentials™?